Returns FAQ

30 Day “Make it Right” Policy

 

We want to make sure you love your order and if for any reason you’re not fully satisfied, we’re here to make things right. As long as you contact us within 30 days of receiving your order, we’ll provide a solution. This includes packages lost in transit. For these a review request must be submitted via email no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense. 

 

For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface. This quick and simple step will help us to provide a speedy resolution.

 

How do I begin the process of returning my order for a refund or an exchange?

Please contact our team by emailing us here before shipping your package to us. If you ship an item to us for a return or exchange without contacting us first, we can’t guarantee that your request will be processed.

How long after my order can I submit a return or exchange request?

Returns or exchange requests must be made within 30 days of the date you receive your order. Please note that limited edition items are not eligible for exchanges.

Will you accept returns of product in any condition?

Items must be returned in their original condition and packaging with tags attached. Returned items cannot be washed, worn, used, or altered in any way.

Am I able to return an item received in a bundle for a refund?

No. If you wish you return an item received within a bundle for a refund, you must return the full bundle. Partial refunds will not be provided for items within a bundle unless there is verified damage to that item.

Who pays for my return?

You will cover the cost of return shipping, except in any case where we are responsible for the cause of the return or exchange (see “Damaged/Quality Issues”).

What if my return is lost in the mail?

We do not issue refunds for items not received by our returns department and recommend you use a traceable ship method to ensure successful delivery.

What happens if I accidentally provided the wrong address for my order?

If you provided an address that is considered insufficient by the courier, then the shipment will be returned to our facility. You will then be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

What do I do if my order arrived damaged, incorrect, or incomplete? 

For the fastest resolution, please include a photograph demonstrating the poor quality of the print or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order, as well as eliminate errors in future printing.

Gift Returns / Exchanges 

we understand that gift-giving can be a complex art. If you’ve ordered or received a Spring product as a gift and it needs to be returned, our standard policies will apply.

Refunds

  • PayPal: Any refunds processed will show back up in your Paypal account within 24 business hours. Please note, the refunded amount must be transferred back to your banking institution from your Paypal account.

  • Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within three to five business days.

  • Prepaid Card: Refunds cannot be processed to prepaid cards.

  • Afterpay Orders: Any refunds processed for Afterpay orders will show in your account as from “Afterpay”. Refunds are processed differently based on how many payments you’ve made. You can find specific details on Afterpay refunds here!

Cancellations / Amendments

If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production. Please keep in mind that in some cases, this could be as soon as two hours for Rush shipping, just 12 hours for standard shipping, or once the listing ends (whichever comes first). Once your order has gone to production, you may be eligible for a replacement/resolution depending on the situation. After you’ve received your order, you have 30 days to address any concerns you have.

  • Afterpay Orders: If you’d like to cancel your Afterpay order, please reach out to us here. Until your order has been sent to production you can make changes to your order/shipping address from the links in your confirmation email.

  • Pre-sale orders: Pre-sale product orders cannot be canceled after the pre-sale period has ended and production has begun.

  • Face mask orders:  These items are final sale items and cannot be returned for safety reasons. If your face mask or gaiter is defective in any way,  please reach out via email here and we’ll be happy to help.

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All orders are shipped directly from the manufacturer who is solely responsible for all aspects of your purchase.