Help Center | FAQ
When will my pre-order item arrive? * PRE-ORDERING ALLOWS YOU ADVANCE ACCESS TO RESERVE AN ITEM WHILE IT'S STILL IN PRODUCTION. ESTIMATED WAIT TIMES CAN VARY BY PRODUCT AND ARE DETAILED IN THE PRODUCT DESCRIPTION AT THE TIME OF ORDER, AS WELL AS IN YOUR ORDER CONFIRMATION EMAIL. * IF YOU’VE PURCHASED MULTIPLE ITEMS, YOUR COMPLETE ORDER WILL SHIP ONCE ALL ITEMS ARE RECEIVED INTO THE WAREHOUSE AND MADE AVAILABLE TO SHIP UNLESS OTHERWISE NOTED, OR IF YOUR ORDER ALLOWED YOU THE OPTION TO CHOOSE TO SHIP YOUR ITEMS SEPARATELY. * PLEASE KNOW WE ARE AS EXCITED AS YOU TO GET OUR HANDS ON IT! THAT SAID, WHILE WE MAKE EVERY EFFORT TO COMMUNICATE ACCURATE DELIVERY ESTIMATES, UNANTICIPATED PRODUCTION DELAYS FOR PRE-ORDER AND LIMITED-EDITION ITEMS DO HAPPEN. IF AN ITEM IN YOUR ORDER HAS BEEN AFFECTED BY A PRODUCTION DELAY, YOU WILL BE NOTIFIED VIA EMAIL AS SOON AS POSSIBLE.
Can I cancel or make changes to my order? IF YOU WISH TO CANCEL OR AMEND YOUR ORDER, PLEASE USE THE LINK PROVIDED IN YOUR CONFIRMATION EMAIL. YOU CAN EDIT YOUR ORDER AT ANY TIME BEFORE IT GOES TO PRODUCTION. PLEASE KEEP IN MIND THAT IN SOME CASES, THIS COULD BE AS SOON AS 2 HOURS FOR RUSH SHIPPING, JUST 12 HOURS FOR STANDARD SHIPPING, OR ONCE THE LISTING ENDS (WHICHEVER COMES FIRST). ONCE YOUR ORDER HAS GONE TO PRODUCTION, YOU MAY BE ELIGIBLE FOR A REPLACEMENT/RESOLUTION DEPENDING ON THE SITUATION. AFTER YOU'VE RECEIVED YOUR ORDER, YOU HAVE 30 DAYS TO ADDRESS ANY CONCERNS YOU HAVE. * Afterpay Orders: If you’d like to cancel your Afterpay order, please send email to Fanhelp@spri.ng. Until your order has been sent to production you can make changes to your order/shipping address from the links in your confirmation email. * Digital products: Digital product orders cannot be canceled or refunded once payment has been processed. For customers located in the UK/EU, digital product orders cannot be canceled or refunded once the download has begun. If the Digital product you download does not match what was advertised, send email to Fanhelp@spri.ng to let us know. * Pre-sale orders: Pre-sale product orders cannot be canceled after the pre-sale period has ended and production has begun. * Face mask Orders: These items are final sale items and cannot be returned for safety reasons. If your face mask is defective in any way, please reach out and we’ll be happy to help.
How do discounts and special offers work? ALL OFFERS ARE LIMITED TO STOCK ON HAND; NO RAIN CHECKS OR VOUCHERS ARE AVAILABLE UNLESS OTHERWISE NOTED. NOT VALID AFTER PURCHASE, ON PRIOR PURCHASES, GIFT CARDS, GIFT CERTIFICATES, TAXES, SHIPPING, OR HANDLING AND PROCESSING CHARGES. PURCHASER MUST PAY APPLICABLE SALES TAX. OFFER MAY NOT BE COMBINED WITH ANY OTHER SALE, PROMOTION, DISCOUNT, CODE, PROMO, COUPON AND/OR OFFER. PROMOTIONS HAVE NO CASH VALUE. OFFER CANNOT BE SOLD, TRANSFERRED, OR OTHERWISE BARTERED. VOID WHERE PROHIBITED, TAXED OR OTHERWISE RESTRICTED. RETURNS OR CANCELLATIONS OF ANY PORTION OF A PURCHASE REQUIRES EQUAL FORFEITURE OF OFFER OR AMOUNT EQUAL TO OFFER. TOCCARA THOMAS MUSIC INC. HAS THE RIGHT TO END OR MODIFY ANY PROMOTION AT ANY TIME AT ITS SOLE DISCRETION. OTHER RESTRICTIONS MAY APPLY. OFFERS ONLY APPLY TO THE UNITED STATES UNLESS OTHERWISE NOTED.
For more info on returns, please read our FAQs.